About Us – OAKEA Furniture

About Us

WELCOME

First of all, welcome to OAKEA, Thank you for taking the time to view our website, We hope by this time
you have seen something exciting that suits your needs, with a bit of luck this will be the start of a
wonderful, fulfilling relationship between the two of us. We'd love it if you took a couple of minutes to
find out a bit more about us, who we are, why we do what we do and why we're confident you're going
to love us. If you want to learn more, just drop us an email, we’d love to hear from you.

WHO WE ARE

Here at OAKEA we’re a small close knit team based in Hereford and we only operate online. OAKEA 1st
began trading in 2005 as a small online retailer initially using eBay as a trading platform, as the business
began to grow we moved premises and opened our first showroom in Hereford. We stayed in this
warehouse/showroom premises until June 2018 When our lease expired. During September 2017 the
decision was made too close OAKEA (Stock2u Ltd). Since the Brexit referendum the business had
struggled with the increasing costs associated with importing furniture direct from the manufacturers
overseas aswel as the low consumer confidence surrounding the retail sector since the referendum. The
previous managing director decided enough was enough and with the lease due for renewal this was the
time for him to concentrate on other business concerns and interests.
Prior to the business closing negotiations took place with a variety of prospective buyers, until a local
consortium led by Marc our new Managing Director (our previous operations manager between august
2016-2018) decided to continue the hard work and efforts that Henrik the outgoing MD had put into the
business over the past 13 years. With Marc’s experience and the fresh investment and impetus in the
business we are so excited about the future with OAKEA.
OAKEA will now trade as an online only business, this means we can keep our costs to an absolute
minimum to bring you the very best deals, We guarantee we will not be beaten on price for like for like
items. If you see something cheaper somewhere let us know and we’ll beat it.

WHY BUY FROM US?

So why buy from us? Well, Unbelievable products at unbeatable prices, free returns, stream of positive
reviews and a personal service (you can even ask to speak to our MD direct just ask for Marc), there’s
simply no reason to go anywhere else. We’ve hand-picked our favourite oak ranges from a variety of
suppliers so that not only are we able to offer something to suit both contemporary and traditional
interior styles, you can be assured that you’re buying real quality. We couldn’t sleep at night if we
thought you wouldn’t be 100% happy with your furniture and for that reason we’ve done all the research
to find you the best products at the best prices. Another great benefit of buying online from us at OAKEA
is that you’re not getting chased around by commission-hungry sales people and can browse at your own
pace, at your own leisure. If however you do want some expert advice, we’re just at the other end of the
phone.


SECURITY

We use industry leading payment gateways so your payment details aren’t stored and aren’t visible to
any of our staff. You can pay by PayPal or via SagePay using credit or debit card and we accept the vast
majority of those.

CUSTOMER SERVICE

Above everything else there’s one thing that’s of huge importance to both of us and that’s customer
service. Offering this amazing oak furniture is great, but it’s worth nothing if we’re not as helpful as
humanly possible in every aspect, from the ordering process right through to delivery. In the unlikely
event that something goes wrong, just give us a call and we’ll sort it. We’ll kick some butt and
replace/refund/exchange, whatever it takes to make you happy, because that’s what it’s all about at the
end of the day.