Returns Policy – OAKEA Furniture

Returns Policy

OUR RETURNS POLICY

Our return rate has always been extremely low for the furniture industry but in the event that the worst
happens please don’t panic, we’ll sort it. Our returns policy is broken down into two parts which you can
see below.


WHAT HAPPENS IF MY ITEM IS DAMAGED?

So you’ve waited around for a few days, stayed in for a couple of hours, your so excited to finally get your
hands on your new furniture and…. Wait! There’s something wrong, your beautiful piece of furniture is
damaged, Now this is extremely rare but were not going to stand here and say it just doesn’t happen
because unfortunately on a very rare occasion it does, We understand exactly how frustrating it is
when it happens we have all been in that situation ourselves. Because of this we will collect the item for
FREE and endeavor to supply you with a product you’re entirely happy with as quickly as humanly
possible, for minor issues such as a missing handle we may just send you a replacement handle to reduce
the lead time rather than waiting for a new item to arrive. Just give us a call within 14 days of delivery,
send us a picture, explain the situation and we’ll advise when you’re likely to receive a new piece. Easy as
that.


WHAT HAPPENS IF I CHANGE MY MIND AND WANT TO RETURN MY ITEM?

Not that we think you would but should you decide you don’t really like the item after all, don’t need it
anymore, wish you’d never ordered it, or just simply measured up wrong, that’s absolutely fine. We will
give you your money back if you let us know within 14 days of delivery. You must return the item to us in
the condition you received it and in its original packaging. You can either arrange this yourself or we will
collect it for you free of charge. Once we receive the item you will be refunded within 5 working days.